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FAQ about wigs and hairpieces

The questions often asked by our customers are answered here.
FAQ: Frequently Asked Questions

Frequently Asked Questions

To see the answer, click on the question.

What amount of wigs do I need for daily use?

If you wear wigs every day, you should have at least three wigs.
Use two wigs alternately and a third one as a reserve.

Are artificial hair wigs inferior in quality to human hair wigs?

Newer synthetic wigs are usually superior in quality to human hair wigs. Synthetic hair wigs are easier to care for and weigh less, which makes them more comfortable to wear.

Can I go bathing in a wig?

In principle, yes. However, the wig must hold well on your head, and possibly be additionally fixed.
However, it is recommended to wash the wig after each contact with salt or chlorinated water.

Can I style a wig with a brush?

Wigs with straight hair can be brushed carefully. You should always use a brush without sharp bristles.
Wigs with wavy hair should not be brushed, but only shaken out.

Can you send me a catalogue?

We do not send out any catalogues or documents on our range of wigs, these web pages are for your orientation.
However, the web pages are coded in such a way that a printout in A4 format in portrait or landscape will produce a good print result.

Can I colour my wig?

Human hair wigs can be dyed, but synthetic wigs never can.
It can be difficult to change the colour of human hair wigs because all hair is pre-treated. Therefore, colour changes should be avoided.

What are the colour specifications?

We would like to show you the exact colour of all wigs. Unfortunately, this is hardly possible. The hair shine, the colour nuances and the play of colours in the light cannot be convincingly represented.
The numbers indicate the basic colours. If several numbers are combined, the colours are mixed. The type of mixture is indicated with letters.
S, P, L, N, G: colour rings
G, GD, T, M: natural mellow base / lighter tips
GT, GM, GL: strands light / dark
S, N: chargéed top of the head with the next lighter shade
R, L, LR, GMG, GMJ, TR, C: shades iridescent / composition colours

Can I cut my wig?

In principle, yes, but we recommend not doing this if possible, because the wigs are tailored to a specific hairstyle.
Forehead fringes, however, are always produced a little longer and usually need to be cut a little.

Do we receive their delivery abroad as well?

We deliver to all European countries.
Please note that your country's customs will charge VAT.

How long is the delivery time for orders?

Wigs that are in stock with us can be delivered immediately.
Wigs that are in stock with our suppliers, the delivery time takes about 5 - 10 working days.
Wigs that are not in stock with our suppliers, the delivery time can be up to eight weeks.
Postal delivery in Switzerland takes about 3 working days, to neighbouring countries about 5 - 10 working days.

Is a discount possible?

Discounts are not possible on all prices shown. For more than one model in the same colour, please contact us.

How is the disposal of wigs done?

Wigs can easily be disposed of with household waste.

Can I dry wigs?

No debe utilizar un secador de pelo para secar y peinar la peluca.
Si utilizas un secador de pelo, ponlo a baja temperatura.
Los modelos con fibras de alta tecnología pueden secarse con secador.
¡Nunca use una cabeza de poliestireno para esto!

How long is the durability of a wig?

It is like a silk blouse, with good care it will last for years!
If the necessary attention is paid to the care of the wig, it will certainly last for two years, after which signs of wear will appear. Older wigs, however, will still serve for a long time as a second wig or reserve.
Short-haired wigs can be worn longer than long-haired wigs. Long-haired wigs are clearly subject to greater wear and tear. Just as your own long hairstyle requires more maintenance than a short hairstyle.
If you are dependent on a wig, we recommend using at least two wigs alternately. This way, one wig can be washed and dried while you wear the other. This increases the life span of the wigs massively. In addition, it gives you personal security when you have a second wig to fall back on.

Can I exchange my wig?

No, wigs and hairpieces cannot be exchanged.
If you are still unsure before making your purchase decision, we will gladly reserve the model for you for one week.

What are fancy wigs?

Fancy wigs are always good quality wigs, but because of their conspicuousness they are clearly recognised as wigs.

Do you give a guarantee on the wigs?

Yes, to the flawless delivery of the products. But not to natural wear and tear or improper use.

What is hair thickening?

Technically almost the same as hair extensions, but with the aim of obtaining more hair volume.

Can I use hairspray?

Normal hairspray can bond with the synthetic hair in such a way that it can no longer be removed. Only use hairspray specially made for wigs.

How do I determine my head circumference?

The head circumference corresponds to the hat size and is measured in centimetres.

What is a high-tech fibre?

The high-tech fibre is a very natural looking hair. It is heat resistant and also allows blow-drying and individual styling.

Can I also pay in instalments?

We always deliver only after receipt of payment in full.
We are happy to accept all major debit and credit cards.

What does Lace Front mean?

The Lace Front is a film attachment, a very light gauze at the base of the wigs' foreheads. This allows wigs to be worn without a brow.

Do you make mass wigs?

We don't make made-to-measure wigs.
It's like dresses, ready-to-wear to made-to-measure.

Can I also wear a wig at night?

In principle, yes. However, there is a risk of slipping. In addition, tangles form, especially with longer hair.

Do you deliver against partial payment?

We only deliver after full payment has been received.
However, we accept various debit and credit cards.

Are prospectuses available?

We do not send out any brochures or documents on our range of wigs, these web pages are for your orientation.
However, the web pages are coded in such a way that a printout in A4 portrait format will produce a good print result.

Can rain harm the wig?

A light rain never harms a wig.
If you have been caught in heavy rain, it is best to let the wig dry itself on a wig stand. Do not use a hair dryer!

Are real hair wigs better?

Human hair wigs require more care and are heavier in weight than synthetic hair wigs.

Is it possible to get a wig in rental?

No, we do not lend out wigs as a matter of principle.

Is a return of wigs possible?

As a matter of principle, we do not take back wigs and hairpieces, even if they have never been worn.
We only buy wigs from our suppliers.

What does Root Color mean in the colour specification?

The hair changes colour along its length.
The hairline has a different colour than the rest of the hair.

Can wigs be worn in the sauna?

You should avoid this, it damages every wig.
However, if you wear wigs regularly, you surely own several wigs, use a slightly older wig for this purpose.

What is meant by second hair?

This is another term for wigs / toupees.

If the packages provided with a sender?

As the parcels are sent registered, a sender must be indicated.
However, the parcels are in neutral packaging.

Can my wig shift?

A well-fitting wig does not slip!

Are there different wig sizes?

Most women's wigs are made in one size, which roughly corresponds to a head circumference of 55 cm. Men's wigs are about 57 cm.
Individual models are available in larger or smaller sizes.
For wigs in small head sizes, the name often includes "small" or "small".
For wigs in large head sizes, the name often includes "large" or "big".
All wigs can be easily adjusted in size at the nape of the neck.

Can a wig be worn to sport?

Short-haired wigs can be worn for sports without any problems, but long-haired wigs are less suitable.

What is the optimal storage of a wig?

Wigs should be stored at normal room temperature and humidity in the dark. It is best to use a wig stand so that air can circulate.

Can wigs be stored well?

Wigs can be stored at room temperature and normal humidity for almost any length of time.

Can I change the style of my wig?

We recommend changing as little as possible on a wig. All models are designed by stylists, so the look is optimised with the style.

Can I style wigs?

To a limited extent, yes, but each model should be altered as little as possible.
Models with high-tech fibres can be blow-dried.

Does the sun damage the wig?

Hardly at all, but after a long time the hair becomes a little lighter.

Can I swim with a wig?

In principle, yes. However, the wig should then be attached to the head.
However, chlorine and salt water damage the wig. Therefore, the wig must always be washed out well after swimming.
It is recommended to use an older wig for swimming.

What is the best way to take my wig on a travel?

Human hair wigs should be transported on a wig head.
Synthetic wigs can be transported in a hair net and wrapped in tissue paper for a few hours in a suitcase and then stored on a wig stand.
In the case of extremely long wigs, it is advantageous to tie the hair into a plait.

Can I receive a viewing item?

We never deliver consignments on approval or selection.

Do I have warm under a wig?

The lighter a wig is, the less warm it gives.
High-quality wigs are very light and do not give more warmth than your own hair.

How often do I have to wash a wig?

A wig gets as dusty as your own hair, only the greasing of the wig is reduced compared to your own hair.
Consequently, wash your wig as needed.

Does a wig hold up in strong wind?

A well-fitting wig will hold even in strong winds. If you feel insecure, you can tighten the adjustment straps a little tighter.

For reasons of hygiene, no exchange on any product!
Payment Options
The payment options:Cash in advance
on postal accountCash in advance
Remit us the amount to our
PostFinance account:
euroSIC Clearing number: 09000
IBAN: CH80 0900 0000 8776 4568 5
Swiss Post
Nordring 8
CH-3030 Berne
You will receive from the Company a PayPal payment request.
You pay it to PayPal (bank transfer, credit cards).
After paying, we get the message that you have paid and we will send you the products.